Privacy Policy

1. Introduction

HendProperty ("we", "our", or "the Application") is a product of HendLogic. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property investment analysis application.

2. Information We Collect

Property Data

We collect and store information you provide about properties you wish to analyze, including:

• Property addresses and location information (suburb, state, postcode)
• Property characteristics (bedrooms, bathrooms, car spaces, property type, size, land size)
• Financial information (purchase price, rental income, expenses, council rates, water rates, strata fees)
• Property condition and features (views, dual living potential, custom notes)
• Analysis results (scores, verdicts, cash flow projections, equity analyses)
• Property links and external references
• Version history and reanalysis data

User Settings & Preferences

We store your personalized settings including:

• Financial parameters (savings, annual income, tax rates)
• Analysis preferences (holding period, growth assumptions)
• Scoring criteria weights (customizable property scoring system)
• Legal and transaction cost settings
• Stamp duty and LMI calculation preferences

Collections & Organization

When you organize properties into collections, we store collection names, descriptions, and property associations to maintain your portfolio organization structure.

Suburb Data

You may add or customize suburb data including growth rates, vacancy rates, median prices, and data sources. This information is stored and associated with your account.

Usage Data

We automatically collect certain information when you use the Application:

• Log data (access times, pages viewed, IP address)
• Device information (browser type, operating system)
• Usage patterns and feature interactions

AI Interactions

When you use AI-powered features, the following data is processed:

• Your conversation messages and queries to the AI assistant
• Property data you mention or reference using @ mentions
• Suburb data you mention or reference using @ mentions
• Council requirements you mention or reference using @ mentions
• AI-generated responses and recommendations

These interactions are processed through third-party AI services (Google Gemini API) and are subject to the privacy policies of those service providers. Conversations may be temporarily stored to maintain context within your session.

Archived Data

Properties you archive are retained in your account but marked as archived. Archived properties can be unarchived or permanently deleted at any time.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Application's functionality
• To perform comprehensive property analyses and generate investment insights
• To calculate financial projections including cash flow, equity growth, and tax implications
• To provide AI-powered research and analysis assistance
• To save your data, preferences, and custom settings for future use
• To maintain your property collections and portfolio organization
• To enable bulk operations on multiple properties
• To provide data export capabilities (CSV format)
• To match properties with relevant suburb statistics and council requirements
• To improve and optimize the Application's features and user experience
• To communicate with you about updates, features, and important notices
• To ensure the security and proper functioning of the Application
• To generate analytics about application usage patterns (anonymized)

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Data is stored in secure cloud databases (Vercel/Neon Postgres)
• Access to your data is protected by authentication mechanisms
• We use encryption for data transmission (HTTPS/SSL)
• Regular security audits and updates are performed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Third-Party Services

The Application integrates with third-party services that have their own privacy policies:

• Google Gemini AI: For AI-powered analysis, research assistance, and natural language processing. Your AI queries and property context are sent to Google's servers for processing.
• Vercel: For application hosting, deployment, and infrastructure services
• Neon Postgres: For secure cloud database services and data storage
• Australian Bureau of Statistics (ABS): For accessing official suburb statistics and demographic data (public data source)

We recommend reviewing the privacy policies of these third-party services, particularly Google's privacy policy regarding AI interactions. Data sent to third-party services is subject to their respective terms of service and privacy policies.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With third-party service providers necessary to operate the Application
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition (with notice to users)
• With your explicit consent

7. Your Data Rights

You have the following rights regarding your data:

• Access: View and access all your stored property data, collections, settings, and suburb data
• Correction: Edit and update your property information, settings, and preferences at any time
• Deletion: Delete individual properties, collections, suburb data entries, or all your data
• Export: Export your property data to CSV format for use in external applications
• Archive: Archive properties to hide them from active view while retaining the data
• Bulk Operations: Perform batch operations on multiple properties including deletion and archiving
• Version Control: View historical versions of your analyses and rollback changes
• Objection: Opt out of certain data processing activities or AI features
• Portability: Request a complete export of your data in a structured format

To exercise any of these rights, you can use the built-in features of the Application or contact us directly through support channels.

8. Cookies and Tracking

The Application may use cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings, though this may affect Application functionality.

9. Children's Privacy

The Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date and, if appropriate, providing additional notice. Continued use of the Application after changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the Application support channels.

12. Australian Privacy Principles

For Australian users, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes principles regarding the collection, use, disclosure, and storage of personal information.